The Medical Appointing Services (PSC Code Q801) category encompasses professional services related to scheduling and coordinating medical appointments for patients within federal healthcare systems. This includes managing patient appointments, coordinating specialty care schedules, and supporting operating room scheduling to ensure efficient use of medical resources. These services are critical in facilitating timely access to medical care and ensuring smooth patient flow in healthcare facilities. Government agencies utilize this PSC to contract with skilled personnel or organizations that provide expert appointment scheduling and coordination for military hospitals, VA medical centers, and other federal healthcare providers. The scope specifically excludes medical coding, auditing, and transcription services, focusing instead on administrative and clerical support related to patient appointment management.

Includes for PSC Q801

This PSC code covers the following products and services:

Patient Appointing Services, Medical Appointment Clerk, Patient Scheduling Clerk, Patient Appointment Coordinator, Specialty Appointment Coordinator, Surgery Coordinator/Operating Room Scheduler

Excludes for PSC Q801

This PSC code does NOT cover the following:

Medical Coding and Auditing Personnel(Q601), Medical Records Technician (Q602), Medical Transcriptions (Q603), Clerical Medical Support (Q802)

Typical Buyers & Agencies for PSC Q801

Typical buyers for PSC Q801 include the Department of Veterans Affairs, Department of Defense healthcare facilities, Indian Health Service, and other federal agencies operating medical treatment facilities. These agencies require skilled appointment coordination to maximize the efficiency of their healthcare delivery systems, reduce patient wait times, and optimize resource allocation. Contracting for these services supports agency goals of improving patient access to care and ensuring operational efficiency in federal medical centers and clinics.

Common Contract Types for PSC Q801

Contracts awarded under PSC Q801 commonly utilize firm-fixed-price and time-and-materials vehicles, depending on the scope and duration of the required services. Task orders and indefinite-delivery/indefinite-quantity (IDIQ) contracts are frequent procurement methods, allowing agencies to flexibly acquire services as needed. These contracts often support ongoing administrative staffing needs or short-term projects focused on improving appointment systems and patient scheduling processes within federal healthcare institutions.

Plain-Language Breakdown for PSC Q801

Covers professional scheduling and coordination of patient medical appointments within federal healthcare facilities.
Primarily used by the Department of Veterans Affairs, Department of Defense medical centers, and Indian Health Service.
Excludes medical coding, medical records, transcription, and general clerical medical support services.
Contracts are often fixed-price or time-and-materials, with IDIQ task orders common for flexible service delivery.
Supports improved patient access, resource optimization, and operational efficiency in federal healthcare systems.
Commonly associated with NAICS codes 561110 and 621999 related to administrative and ambulatory health care services.

Related Categories for PSC Q801

Other categories at the same level as Q801

Q802 CLERICAL MEDICAL SUPPORT

Clerical Medical Support

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