PSC Code DE10 covers end user client computing services delivered as a comprehensive service offering. This includes help desk support at Tier 1 and Tier 2 levels, deskside technical support, workspace management, print and output services, and productivity tools offered as software-as-a-service (SaaS). The code encapsulates services essential to maintaining a productive end user environment such as audio/video conferencing setups and managed print services. Government agencies leverage DE10 to procure contracts that provide seamless end user support, enabling efficient communication, collaboration, and document management for their workforce. These services are often delivered via cloud platforms or third-party providers, ensuring scalability and flexibility.

Includes for PSC DE10

This PSC code covers the following products and services:

Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others.

Additional Notes for PSC DE10

Important notes and guidance for using this PSC code:

Software as a Service, Service Contracts, Subscription based software provisioning, and device rentals are considered services.

Typical Buyers & Agencies for PSC DE10

Federal agencies with large distributed workforces or complex IT environments commonly procure under PSC DE10. Agencies such as the Department of Defense, Department of Veterans Affairs, and General Services Administration utilize this PSC to support end user computing needs across multiple locations. These buyers require reliable help desk services, workspace management, and print support to maintain operational continuity and enhance workforce productivity. DE10 enables these agencies to access bundled service contracts that include both hardware provisioning and software solutions tailored for end user environments.

Common Contract Types for PSC DE10

Contracts awarded under PSC DE10 often utilize service agreements, including indefinite delivery/indefinite quantity (IDIQ) contracts, blanket purchase agreements (BPAs), and firm-fixed-price or time-and-materials vehicles. Subscription-based software provisioning and device rental arrangements are common, reflecting the service-oriented nature of this PSC. Agencies may employ competitive bidding or simplified acquisition procedures to secure these services, which are essential for ongoing IT support and workspace management. The contracts typically emphasize scalability, service level agreements (SLAs), and rapid response capabilities.

Plain-Language Breakdown for PSC DE10

DE10 covers end user computing services including help desk, deskside support, and managed print services.
Typical buyers include large federal agencies requiring scalable IT support and workspace management solutions.
Contracts under DE10 often use service agreements, subscription models, and device rental arrangements.
Services include audio/video conferencing and telepresence support for workforce communications.
Commonly paired with NAICS codes focused on IT design, management, and related computer services.
Includes software-as-a-service offerings for productivity tools like email, word processing, and collaboration.

Related Categories for PSC DE10

Other categories at the same level as DE10

DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)

Support services for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace, collaboration, and productivity software technical support, audio/video (A/V, VTC) conferencing, and printer support. A/V and VTC includes support services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Printer support includes Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services.

DE02 IT AND TELECOM - MOBILE DEVICE SUPPORT SERVICES (LABOR)

Support services for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources. Includes mobile service management, logistics, technical support, system and configuration management services related to the devices.

DE11 IT AND TELECOM - MOBILE DEVICE AS A SERVICE

Mobility support delivered as a service (Managed Mobility Services - MMS) for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources.

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