PSC DE01 encompasses support services related to end user client computing within federal government environments. This includes Tier 1 and Tier 2 help desk and service desk functions, deskside support, and activities such as adds, moves, and changes for workspaces. The scope extends to technical support for collaboration and productivity software, as well as audio/video (A/V) and video teleconferencing (VTC) systems commonly employed in conference and telepresence rooms. Additionally, this PSC covers printer support services, including Managed Print Services (MPS) for multifunction printers that handle printing, scanning, faxing, and copying, alongside other centralized output support operations. Notably, mobile device support services are excluded from this category. Government agencies use DE01 contracts to ensure seamless end user computing experiences, enabling efficient workforce communication and productivity across multiple technology platforms and devices.

Excludes for PSC DE01

This PSC code does NOT cover the following:

Mobile device support.

Typical Buyers & Agencies for PSC DE01

Federal agencies with extensive IT infrastructure and end user computing needs typically procure services under PSC DE01. This includes departments such as the Department of Defense, Department of Veterans Affairs, General Services Administration, and large civilian agencies. These buyers seek reliable help desk and deskside support to maintain operational continuity and end user productivity. Agencies requiring robust A/V and VTC support for workforce communication and collaboration also rely on this PSC. Printer management and output services are critical to agencies with high-volume printing needs, making DE01 a vital procurement category for mission-critical IT support and operational efficiency.

Common Contract Types for PSC DE01

Contracts awarded under PSC DE01 often utilize Indefinite Delivery, Indefinite Quantity (IDIQ) vehicles to provide flexible and scalable support services. Firm-fixed-price and time-and-materials contracts are common, depending on the nature of help desk or technical support tasks. Government agencies may employ simplified acquisition procedures for smaller scopes or leverage larger multi-agency contracts and blanket purchase agreements (BPAs) for enterprise-wide services. The PSC supports contracts ranging from short-term task orders for immediate needs to long-term managed service arrangements, addressing a variety of technical support and workspace management requirements.

Plain-Language Breakdown for PSC DE01

Covers Tier 1 and Tier 2 help desk, deskside support, workspace management, and productivity tools technical support.
Includes support for audio/video and video teleconferencing systems used in conference and telepresence rooms.
Provides printer support services including Managed Print Services for multifunction devices.
Excludes mobile device support, which falls under a different PSC category.
Commonly used by large federal agencies with extensive end user computing and collaboration technology needs.
Contracts under DE01 typically leverage IDIQ, firm-fixed-price, and time-and-materials procurement methods.

Related Categories for PSC DE01

Other categories at the same level as DE01

DE02 IT AND TELECOM - MOBILE DEVICE SUPPORT SERVICES (LABOR)

Support services for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources. Includes mobile service management, logistics, technical support, system and configuration management services related to the devices.

DE10 IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools

End user client computing delivered as a service. Includes software and support tools delivered as a service contract and used for End User support such as Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, and print services. A/V and VTC include services typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Print services include Managed Print Services (MPS) for multifunction printers (print, scan, fax, copy), and other central printing or output support services. Workspace includes Desktop as a Service (DaaS) and Workspace as a Service (WaaS) delivered via public cloud or 3rd party providers. Client compute equipment provisioned by service contract. Also includes client related productivity software accessed as a service (SaaS), used to author, create, collaborate and share documents and other content.

DE11 IT AND TELECOM - MOBILE DEVICE AS A SERVICE

Mobility support delivered as a service (Managed Mobility Services - MMS) for mobile devices such as tablets, smart phones (iOS, Android, Windows Mobile) that support a mobile workforce accessing corporate resources.

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