PSC Code DD01 encompasses specialized IT and telecommunications service delivery support services, primarily focusing on IT Service Management (ITSM), Operations Center functions, and Project/Program Management labor. This code represents services that facilitate the effective management and operation of IT service environments, including incident, problem, and change management within ITSM frameworks. Additionally, it covers project management support tailored to agile methodologies and continuous improvement/development processes (CI/CD). Government agencies leverage this PSC to procure expert support that ensures the smooth delivery and ongoing enhancement of IT services and programs, excluding Tier 1 and 2 help desk activities.

Excludes for PSC DD01

This PSC code does NOT cover the following:

Tier 1 and 2 Help Desk.

Typical Buyers & Agencies for PSC DD01

Federal agencies with complex IT infrastructures, such as the Department of Defense, Department of Homeland Security, and various intelligence and civilian agencies, frequently utilize PSC DD01 to secure expert service delivery support. These buyers require robust ITSM and operations center capabilities to maintain high availability and performance of critical IT systems. Agencies involved in extensive IT modernization and digital transformation initiatives also procure under this PSC to support project and program management labor aligned with agile and CI/CD methodologies.

Common Contract Types for PSC DD01

Contracts awarded under PSC DD01 often include task orders on indefinite delivery/indefinite quantity (IDIQ) contracts, firm-fixed-price, cost-plus-fixed-fee, and time-and-materials arrangements. The procurement approach typically emphasizes flexibility and scalability to accommodate evolving IT service management needs and project demands. Competitive bidding and multiple-award contracts are common to ensure access to a diverse pool of qualified contractors capable of delivering specialized ITSM and project management services.

Plain-Language Breakdown for PSC DD01

Covers IT service delivery support including ITSM, operations centers, and project/program management labor.
Excludes Tier 1 and Tier 2 help desk services, focusing on higher-level ITSM processes and project support.
Frequently used by defense, intelligence, and civilian agencies managing complex IT environments.
Contract vehicles often include IDIQ task orders, firm-fixed-price, and cost-plus contracts.
Supports agile, continuous integration, and continuous development methodologies for IT projects.
Aligned with NAICS codes 541512, 541513, and 541611 for IT and management consulting services.

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