Veterans Experience Office (VEO) Contact Center 36C10X25R0032

This is a draft solicitation for the Veterans Experience Office (VEO) Contact Center. This is NOT the formal solicitation. Please review the draft solicitation and submit questions prior to the due date and time identified in Box 20 of the SF1449. The formal solicitation will be released at a later date which is to be determined.

This is a draft solicitation for the Veterans Experience Office (VEO) Contact Center. This is NOT the formal solicitation. Please review the draft solicitation and submit questions prior to the due date and time identified in Box 20 of the SF1449. The formal solicitation will be released at a later date which is to be determined.

This is a draft solicitation for the Veterans Experience Office (VEO) Contact Center. This is NOT the formal solicitation. Please review the draft solicitation and submit questions prior to the due date and time identified in Box 20 of the SF1449. The formal solicitation will be released at a later date which is to be determined. 08/11/2025 Provided Goverment responses to industry questions. 08/12/2025 Provided updated Government responses to industry questions.

This Request for Proposal issued under FAR Parts 12 and 15, seeks Contact Center Staffing Support for the Veterans Experience Office. Please see the attached documents for additional information.

This is AMENDMENT 0001 to remove conflicting information in Section E.1 Instructios to Offerors. Please see the attachment for more information. This Request for Proposal issued under FAR Parts 12 and 15, seeks Contact Center Staffing Support for the Veterans Experience Office. Please see the attached documents for additional information.

This is AMENDMENT 0002 to provide Government responses to Contractor questions, update Attachment B - Past Performance References 3), make changes to the PWS, Clauses, and Evaluation Instructions, and to extend the proposal submission due date to September 15, 2025, by 12:00pm EDT. This is AMENDMENT 0001 to remove conflicting information in Section E.1 Instructios to Offerors. Please see the attachment for more information. This Request for Proposal issued under FAR Parts 12 and 15, seeks Contact Center Staffing Support for the Veterans Experience Office. Please see the attached documents for additional information.

This is AMENDMENT 0003 to provide Government responses to questions submitted prior to the deadline that were inadvertently excluded and remove FAR 52.222-55 Minimum Wages for Contract Workers Under Executive Order 14026 (JAN 2022). This is AMENDMENT 0002 to provide Government responses to Contractor questions, update Attachment B - Past Performance References 3), make changes to the PWS, Clauses, and Evaluation Instructions, and to extend the proposal submission due date to September 15, 2025, by 12:00pm EDT. This is AMENDMENT 0001 to remove conflicting information in Section E.1 Instructios to Offerors. Please see the attachment for more information. This Request for Proposal issued under FAR Parts 12 and 15, seeks Contact Center Staffing Support for the Veterans Experience Office. Please see the attached documents for additional information.

This is AMENDMENT 0004 to provide corrections to the Section B.3 Price/Cost Schedule to correct inconsistencies with CLINs 1001, 2001, 3001, and 4001. This is AMENDMENT 0003 to provide Government responses to questions submitted prior to the deadline that were inadvertently excluded and remove FAR 52.222-55 Minimum Wages for Contract Workers Under Executive Order 14026 (JAN 2022). This is AMENDMENT 0002 to provide Government responses to Contractor questions, update Attachment B - Past Performance References 3), make changes to the PWS, Clauses, and Evaluation Instructions, and to extend the proposal submission due date to September 15, 2025, by 12:00pm EDT. This is AMENDMENT 0001 to remove conflicting information in Section E.1 Instructios to Offerors. Please see the attachment for more information. This Request for Proposal issued under FAR Parts 12 and 15, seeks Contact Center Staffing Support for the Veterans Experience Office. Please see the attached documents for additional information.