Automated AI-Enabled Help Desk Assessment Event W519TC-25-AE-PCTC

The Cyber Fusion Innovation Center (CFIC), in collaboration with the Program Executive Office Simulation, Training and Instrumentation (PEO STRI) invites qualified industry partners to submit solutions in the form of a white paper for the development of an automated, AI-enabled Help Desk. The intent of the RFS is to identify, evaluate, and select capable companies through the CIC #5 contract vehicle. Aligned to address emerging USCC operational priorities, this RFS seeks candidate prototypes across best-of-breed AI-enabled Help Desk solutions amongst various companies to incrementally integrate into the PCTE platform through its agile acquisition methodology, to optimize Help Desk personnel workload by reducing initial manual effort, improving response times, and increasing ticket resolution at the lowest tier level. Please see the attachment for more information.