Automated AI-Enabled Help Desk Assessment Event W519TC-25-AE-PCTC
Summary
AI-generated · Aug 24, 2025Submit a white paper proposing an automated, AI-enabled Help Desk prototype to be incrementally integrated into the PCTE platform via its agile acquisition process. The solicitation seeks candidate prototypes from various companies that represent best-of-breed AI-enabled Help Desk solutions, with the goal of identifying, evaluating, and selecting capable firms through the CIC #5 contract vehicle.
The objective is to reduce manual workload for Help Desk staff, improve response times, and increase ticket resolution at the lowest tier. This effort is aligned with emerging USCC operational priorities; see the attached information for more details.
The Cyber Fusion Innovation Center (CFIC), in collaboration with the Program Executive Office Simulation, Training and Instrumentation (PEO STRI) invites qualified industry partners to submit solutions in the form of a white paper for the development of an automated, AI-enabled Help Desk. The intent of the RFS is to identify, evaluate, and select capable companies through the CIC #5 contract vehicle. Aligned to address emerging USCC operational priorities, this RFS seeks candidate prototypes across best-of-breed AI-enabled Help Desk solutions amongst various companies to incrementally integrate into the PCTE platform through its agile acquisition methodology, to optimize Help Desk personnel workload by reducing initial manual effort, improving response times, and increasing ticket resolution at the lowest tier level. Please see the attachment for more information.
From Special Notice posted on Aug 18, 2025Notice history
1Details
Award Information
Not yet awarded
Contacts
Agency
Place of Performance
USA