Translation and Interpretation Services (BAMC) W81K0026RA042

This is a Request for Proposal (RFP) for non-personal services contract to provide Medical and Legal Interpretation and Translation Services (verbal & written), on-site American Sign Language (ASL) and Video Remote Interpretation (VRI) at Brooke Army Medical Center (BAMC), Fort Sam Houston, Texas which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. The contractor shall provide Certification Commission for Healthcare Interpreters (CCHI) and/or National Board of Certification for Medical and Legal Interpreters (NBCMI) certified personnel to perform interpreter and translation service to include sign language services for the Medical Treatment Facility (MTF), at BAMC and outlying clinics as required by this Performance Work Statement (PWS). The contractor shall provide Medical and Legal Interpretation and Translation Services to the standards as defined within this PWS. Languages include, but not limited to: American Sign Language, Amharic, Arabic, Cantonese, Chilean, Dari, Farsi, French, German, Hindi, Italian, Japanese, Korean, Laotian, Mandarin, Mongolian, Nepali, Pashto, Portuguese, Romanian, Russian, Spanish, Swahili, Tagalog, Taiwanese, Thai, Turkish, and Vietnamese. NOTE THE FOLLOWING REQUIREMENTS: The service must be capable of being run from a standard web browser with no client software to be installed. Any solution that requires the installation of local client software or applications on government computers will require the vendor to possess a current, valid, and active Authority to Operate (ATO) for that software. For browser-based Video Remote Interpretation (VRI) services, the Government requires that utilize standard web protocols (TCP 80/443). Due to the real-time protocols (like WebRTC or RTP) an active ATO from another DoD facility (excluding the VA) ensures their software, network ports, and streaming protocols have already been cyber-tested and that those specific streaming channels are safe. Offeror Questions Due: Tuesday, 28 July, 2026 Time: 2:00 P.M. CST Proposal Due: Monday, 3 August, 2026 List of Attachments: Attachment 1 - Past Performance Information (PPI) Attachment 2 - Pricing Worksheet Attachment 3 - Medical Device Risk Assessment Form (MDRA) Attachment 4 - DHA Cyber Security Attachment 5 - Performance Work Statement (PWS)

Addendum dated 3 August 2026: the purpose of this addendum is to extend the proposal due date due to the pending quesitons. ====================== This is a Request for Proposal (RFP) for non-personal services contract to provide Medical and Legal Interpretation and Translation Services (verbal & written), on-site American Sign Language (ASL) and Video Remote Interpretation (VRI) at Brooke Army Medical Center (BAMC), Fort Sam Houston, Texas which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. The contractor shall provide Certification Commission for Healthcare Interpreters (CCHI) and/or National Board of Certification for Medical and Legal Interpreters (NBCMI) certified personnel to perform interpreter and translation service to include sign language services for the Medical Treatment Facility (MTF), at BAMC and outlying clinics as required by this Performance Work Statement (PWS). The contractor shall provide Medical and Legal Interpretation and Translation Services to the standards as defined within this PWS. Languages include, but not limited to: American Sign Language, Amharic, Arabic, Cantonese, Chilean, Dari, Farsi, French, German, Hindi, Italian, Japanese, Korean, Laotian, Mandarin, Mongolian, Nepali, Pashto, Portuguese, Romanian, Russian, Spanish, Swahili, Tagalog, Taiwanese, Thai, Turkish, and Vietnamese. NOTE THE FOLLOWING REQUIREMENTS: The service must be capable of being run from a standard web browser with no client software to be installed. Any solution that requires the installation of local client software or applications on government computers will require the vendor to possess a current, valid, and active Authority to Operate (ATO) for that software. For browser-based Video Remote Interpretation (VRI) services, the Government requires that utilize standard web protocols (TCP 80/443). Due to the real-time protocols (like WebRTC or RTP) an active ATO from another DoD facility (excluding the VA) ensures their software, network ports, and streaming protocols have already been cyber-tested and that those specific streaming channels are safe. - Offeror Questions Due: Tuesday, 28 July, 2026 - Time: 2:00 P.M. CST - Proposal Due: Monday, 3 August, 2026 List of Attachments: - Attachment 1 - Past Performance Information (PPI) - Attachment 2 - Pricing Worksheet - Attachment 3 - Medical Device Risk Assessment Form (MDRA) - Attachment 4 - DHA Cyber Security - Attachment 5 - Performance Work Statement (PWS)

Addendum dated 7 August 2026: The purpose of Amendment P00002 for Request for Proposal (RFP) W810026RA042 is issued to: A. Change the contract Administration DoDAAC from HT0908 to HT9408. B. Update the solicitation's end date for the Ordering Period IAW FAR 52.217-8. C. Clarify the ADDENDUM TO EVALUATION - Commercial Product and Commercial Services, FAR 52.212-2. D. Provide Questions & Answers document. E. Clarify this is Amendment P0002. F. Extend the Due Date for Responses to 13 August 2026 at 12:00 PM, CST. List of Attachments: --Attachment 1 Past Performance Information PPI v2 --Attachment 2 Pricing Worksheet - 8-7-2026 --Attachment 5 PWS Translation Interpreter - 8-7-2026 --Attachment 6 Past Performance Questionnaire --Questions and Answers document ========================================================= Addendum dated 3 August 2026: the purpose of this addendum is to extend the proposal due date due to the pending quesitons. ====================== This is a Request for Proposal (RFP) for non-personal services contract to provide Medical and Legal Interpretation and Translation Services (verbal & written), on-site American Sign Language (ASL) and Video Remote Interpretation (VRI) at Brooke Army Medical Center (BAMC), Fort Sam Houston, Texas which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. The contractor shall provide Certification Commission for Healthcare Interpreters (CCHI) and/or National Board of Certification for Medical and Legal Interpreters (NBCMI) certified personnel to perform interpreter and translation service to include sign language services for the Medical Treatment Facility (MTF), at BAMC and outlying clinics as required by this Performance Work Statement (PWS). The contractor shall provide Medical and Legal Interpretation and Translation Services to the standards as defined within this PWS. Languages include, but not limited to: American Sign Language, Amharic, Arabic, Cantonese, Chilean, Dari, Farsi, French, German, Hindi, Italian, Japanese, Korean, Laotian, Mandarin, Mongolian, Nepali, Pashto, Portuguese, Romanian, Russian, Spanish, Swahili, Tagalog, Taiwanese, Thai, Turkish, and Vietnamese. NOTE THE FOLLOWING REQUIREMENTS: The service must be capable of being run from a standard web browser with no client software to be installed. Any solution that requires the installation of local client software or applications on government computers will require the vendor to possess a current, valid, and active Authority to Operate (ATO) for that software. For browser-based Video Remote Interpretation (VRI) services, the Government requires that utilize standard web protocols (TCP 80/443). Due to the real-time protocols (like WebRTC or RTP) an active ATO from another DoD facility (excluding the VA) ensures their software, network ports, and streaming protocols have already been cyber-tested and that those specific streaming channels are safe. - Offeror Questions Due: Tuesday, 28 July, 2026 - Time: 2:00 P.M. CST - Proposal Due: Monday, 3 August, 2026 List of Attachments: - Attachment 1 - Past Performance Information (PPI) - Attachment 2 - Pricing Worksheet - Attachment 3 - Medical Device Risk Assessment Form (MDRA) - Attachment 4 - DHA Cyber Security - Attachment 5 - Performance Work Statement (PWS)