Radio Repair Services N0040625QS462

1. BACKGROUND: Strategic Weapons Facility Pacific (SWFPAC) is located on Naval Base Kitsap - Bangor in Silverdale, WA and currently uses Motorola Radios for radio frequency communications. The current radios are in need of on-going corrective maintenance service to ensure that the radios meet and continue to meet Motorola manufacturer specifications. Corrective Maintenance shall be provided for one annual operation test of each radio identified below to ensure Customer's Equipment meets and continues to meet manufacturer's specifications. This will be provided during standard business days at the Motorola Radio Support Center. 2. PERIOD OF PERFORMANCE: This contract will be for one 12-month base year, and four 12-month option years. 3. SCOPE: Requirement is for the following equipment to be serviced for corrective maintenance: Equipment includes: (223) SRX 2200 Radios (See solicitation for serial numbers) The following services shall be provided during the corrective maintenance process if applicable: - Physically inspect the Equipment - Remove any dust, and/or foreign substances internally from the Equipment Measure, record, align and adjust the following applicable Equipment parameters outlined by the manufacturer o Receive frequency o Transmit frequency o Deviation o Transmitter power o Reflected power in antenna line (mobile antennas only as applicable) o Receive sensitivity o Audit output levels - If unit fails the above tests, the customer will be contacted to approve repair charge unless the unit is still in warranty, the customer has purchased Repair Service Advantage (RSA), or the customer has an RSA service agreement. Excessive physical, liquid, or chemical damage repair is not covered under corrective maintenance. - Additional services that may be provided during the corrective maintenance process include: - Disassemble the unit and inspect for FM compliance if applicable o Replace required seals and reassemble unit if applicable - Vacuum test of the unit if applicable - Check and make any PSD, SRN updates - Check and upgrade to the latest firmware version 4. VENDOR REQUIREMENTS: The Vendor will be responsible for: - Test and Restore the Equipment to Motorola factory specifications, including Factory Mutual (FM), and Mine Hazard Safety Association (MHSA). - Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or from a Customer supplied backup diskette. If the Customer template is not usable, a generic template or code plug utilizing the latest Radio Service Software (RSS) or Customer Programming Software (CPS) version for that Equipment will be used. The Equipment will require additional programming by the Customer to restore the original template. All Firmware is upgraded to the latest release for each individual product line. - Clean external housing of the Equipment. External components of unit will only be replaced when functionality has been diminished. - Pay the inbound (when customer utilizes the appropriate delivery process) and outbound freight charges for only Corrective Maintenance service agreement Customers. - Provide Customer with the Motorola repair request form and Inventory Adjustment Form (IAF). - Perform covered services as requested by Customer on the Motorola repair request form. - Process inventory adjustment requests received by email or fax from Customer. If the request is received by email, Motorola will email an acknowledgement to the sender. - If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or fax number. 5. GOVERNMENT REQUIREMENTS: The Government will be responsible for: - Supply Motorola complete and accurate serial numbers and model description for all Equipment covered by the Corrective Maintenance service agreement. - Access the Motorola repair request form and Inventory Adjustment Form (IAF) through Motorola On Line, if the corrective maintenance is covered on an RSA Service Agreement. - Initiate service request via Motorola On Line or complete a Motorola repair request form with contract number referenced, shipping information and submit it with each unit of Equipment sent in for service. Mobile control heads or accessory items sent in must reference the serial number of the main unit. - If desired, supply Motorola with a 3.5" backup diskette with the Software template or programming in order to assist in returning the Equipment to original operating parameters. This step must be completed for Equipment that will not power up. If applicable, record the current flashcode for each radio. - If Motorola must utilize a generic template or code plug to Restore Equipment to operating condition, Customer is responsible for any programming required to Restore Equipment to desired parameters. - Provide a signed or emailed Motorola Inventory Adjustment Form (IAF) for all Equipment additions. 6. DELIVERABLE ITEMS: Corrective maintenance of equipment listed above. 7. CONTRACTOR FURNISHED MATERIAL: Any materials/tools required to provide the repair of equipment listed above. 8. GOVERNMENT FURNISHED PROPERTY: Items to be repaired as listed above. Shipping of equipment to and from Vendors site will be at the Government's expense. 9. QUALITY ASSURANCE REQUIREMENTS: The Contractor is solely responsible for the quality of services provided.