Medical Support Assistant (MSA) Support Services 26-004272

COMBINED SYNOPSIS/SOLICITATION Medical Support Assistant (MSA) Support Services This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a separate written solicitation will not be issued. 1. General Information Agency Department of Health and Human Services (HHS), National Institutes of Health (NIH), Clinical Center Office Patient Support Services Department (PSSD) Solicitation Type Combined Synopsis/Solicitation Contract Type IDIQ NAICS Code 561110 Office Administrative Services PSC Code R699 Support Administrative: Other Place of Performance NIH Clinical Center, Bethesda, Maryland Period of Performance Base Year plus Three (3) One-Year Option Periods Competition Full and Open Competition 2. Description of Requirement The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for Twenty-Five (25) Medical Support Assistants (MSAs) and One (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center. 3. Scope of Services Customer service and patient reception support Patient scheduling and admissions processing Patient travel voucher processing Administrative and reporting support Clinical support activities Staffing continuity and coverage support Program management oversight 4. Contract Line-Item Numbers (CLINs) See attached excel sheet for CLIN structure 5. Instructions to Offerors Offerors shall submit separate technical and business quotations. Technical quotations shall not exceed five (5) pages. Business quotations shall include fully burdened hourly labor rates. Quotations shall be based on a 1,920-hour work year per full-time employee. Offerors shall provide resumes for proposed personnel. Offerors shall provide a management approach describing staffing continuity, communication, retention, and contingency staffing procedures. Offerors shall identify personnel authorized to negotiate on behalf of the company. 6. Evaluation Criteria Award will be made to the responsible Offeror whose quotation represents the best value to the Government. Technical factors, when combined, are equal to or more important than price. Technical Acceptability Resume Technical Acceptability Management Approach Price Reasonableness and Realism 7. FAR Clauses Incorporated by Reference FAR 52.212-1, Instructions to Offerors Commercial Products and Commercial Services FAR 52.212-2, Evaluation Commercial Products and Commercial Services FAR 52.212-3, Offeror Representations and Certifications Commercial Products and Commercial Services FAR 52.212-4, Contract Terms and Conditions Commercial Products and Commercial Services FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Products and Commercial Services FAR 52.217-5, Evaluation of Options FAR 52.217-9, Option to Extend the Term of the Contract FAR 52.204-7, System for Award Management FAR 52.204-13, System for Award Management Maintenance 8. Submission Information Questions are due by May 29, 2026 at 4:30PM EST. Quotations shall be submitted electronically to shasheshe.goolsby@nih.gov no later than June 04, 2026 at 4:30 PM EST. Late quotations may not be considered. Please use RFQ-OALM-26-004272 on the subject line of all correspondence. 9. Notice to Offerors This notice is issued as a combined synopsis/solicitation in accordance with FAR 12.603 and FAR 13.5. The Government intends to evaluate quotations and award without discussions; however, the Government reserves the right to conduct discussions if determined necessary. 10. Attachments Attachment 1 Statement of Work Attachment 2-NIH Invoicing Instructions Attachment 3- Pricing Structure