Maintenance Plan for Mass Spectrometry Instrument 75N98026Q00413

The objective of this requirement is to provide preventive maintenance for the LC/MS/MS system to ensure the continued and reliable measurement of dehydroascorbic acid and vitamin C in human and cellular samples. Service Specifications: The service plan shall provide full-service maintenance coverage for the Waters XEVO TQS micro-LC/MS/MS system. The coverage shall include Waters FlexCHOICE mySystem service plan for a period of twelve (12) months. The service plan shall include a minimum of one (1) scheduled Performance Maintenance (PM) visit during the coverage period. Preventive maintenance shall be performed using Waters Quality Parts and standardized service protocols by a certified Waters Field Service Specialist. The service plan shall include repair services, including parts, labor, and technical support necessary to maintain system performance. The service plan shall provide access to trained and authorized service personnel for troubleshooting, repair, and maintenance of the system. The service level shall be standard, with standard response time for service requests. The coverage shall include support for all listed system components and modules under the service agreement. The service plan shall ensure the system operates at peak performance through proactive maintenance and support services. The equipment covered under this agreement shall not be classified as obsolete or limited support status. Maintenance Requirements - The plan provides preventive maintenance (PM) to keep the system operating at peak performance. - At least one scheduled PM visit is included during the 12-month coverage period. Maintenance is performed using: - Waters Quality Parts - Standardized service protocols - Certified Waters Field Service Specialists - Coverage includes repairs due to normal use, including parts, labor, and service.