Intelligent Fence Maintenance and Repair Support W45PVN50710001

This is a formal request for Information (RFQ) for Intelligent Fence Maintenance and Repair Support. The requirement is in support of the continued operational capability of the existing FFT ATLAS-Ai-X system located at Camp Stanley, 25800 Ralph Fair Road, Texas. The Government intends to procure a 2-Year Subscription Option to cover comprehensive support and maintenance under the FFT ATLAS Subscription Program. Requirement Summary: Product/Service Name: FFT ATLAS-Ai-X Intelligent Fence Maintenance and Repair Support – 2-Year Option Service Category: Preventive Maintenance / Technical Support / Software and Firmware Updates / Factory Training / Priority Repairs Subscription Support Services to Include: - Annual event classification library updates - Preventive maintenance for all system components - Fault diagnostics, repair services, and replacement of parts as necessary - Priority service response times and access to specialized resources - Unlimited technical support via phone, email, and secure remote access - Regular Windows OS patching and updates as required - Updates to FFT FOSS and CAMS software platforms - Quarterly system health and maintenance reports - Discounted pricing on controller unit upgrades and part replacements Instructions to Vendors: - Interested Offerors having the required specialized capabilities / qualifications to support some, or all of the work identified above are asked to answer the following questions and submit a capability statement. - A detailed breakdown of cost per year - A copy of any relevant GSA/CHESS price list or catalog - SAM registration and applicable CAGE Code/UEI - Response time for emergency type repairs