Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov 365357

Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov The Department of Veterans Affairs (VA) delivers digital services and benefits to Veterans through VA.gov and the VA Health and Benefits mobile application. VA leadership has identified persistent challenges that prevent some Veterans from easily authenticating, signing in, and navigating VA digital services. These challenges relate to identity verification, multi-factor authentication (MFA), post-authentication navigation, accessibility, and varying levels of digital literacy and connectivity. This Request is issued to gather market intelligence on available ideas, capabilities, patterns, and emerging approaches that could help Veterans more easily access and use VA.gov and related VA digital services, with a particular focus on digital identity, authentication, and post-login navigation. VA seeks insights from industry, academia, and other stakeholders on delivering a fundamentally improved digital identity experience for Veterans one that is seamless and frictionless to use while maintaining or exceeding current security standards. Please refer to the attached Market Intelligence Report that describes the technical specifications for this effort. As part of your RFI response, please include the following: A capability statement addressing each of the items detailed in the two attached documents (RFI Cover Page_Exploring Next-Gen Digital Identity Authentication and Navigation on VA.gov 7 Jan and Market Intelligence Request Updated 7 Jan) A rough order of magnitude (ROM)

The U.S. Department of Veterans Affairs (VA) is seeking information to assess industry capabilities, emerging approaches, and best practices for replacing our existing website, VA.gov, with a premier, modern, secure, and Veteran-centric digital experience. VA s goal is to provide a best-in-class online experience to our nation s Veterans, their families, and other stakeholders thru VA s central entry point for benefits, healthcare, services, and information. The request complements Notice ID: 365357 Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov VA recognizes that replacing VA.gov is not solely a technical challenge. Meaningful improvements require coordination across experience design, platform architecture, content strategy, governance, analytics, and operating models. As a result, VA must modernize in a way that: Maintains continuity of service for millions of users. Integrates with a diverse portfolio of legacy and emerging systems. Operates within a regulated, highly visible federal environment. Supports long-term scalability, adaptability, and resilience. Offers more seamless customer experience. Through this request, VA seeks information on solutions, technologies, and approaches that can fundamentally improve the digital experience across all benefit portfolios. VA welcomes responses that include: Descriptions of relevant ideas, capabilities, and approaches. Case studies or examples from similar environments. User journey workflows for identity proofing, sign-in, recovery, and navigation. Known limitations, risks, and tradeoffs. Lessons learned from past deployments.

Exploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov The Department of Veterans Affairs (VA) delivers digital services and benefits to Veterans through VA.gov and the VA Health and Benefits mobile application. VA leadership has identified persistent challenges that prevent some Veterans from easily authenticating, signing in, and navigating VA digital services. These challenges relate to identity verification, multi-factor authentication (MFA), post-authentication navigation, accessibility, and varying levels of digital literacy and connectivity. This Request is issued to gather market intelligence on available ideas, capabilities, patterns, and emerging approaches that could help Veterans more easily access and use VA.gov and related VA digital services, with a particular focus on digital identity, authentication, and post-login navigation. VA seeks insights from industry, academia, and other stakeholders on delivering a fundamentally improved digital identity experience for Veterans one that is seamless and frictionless to use while maintaining or exceeding current security standards. Please refer to the attached Market Intelligence Report that describes the technical specifications for this effort. As part of your RFI response, please include the following: A capability statement addressing each of the items detailed in the two attached documents (RFI Cover Page_Exploring Next-Gen Digital Identity Authentication and Navigation on VA.gov 7 Jan and Market Intelligence Request Updated 7 Jan) ******1/22/2026 UPDATE****************************** * rough order of magnitude (ROM) requirement removed from above. * Q&A spreadsheet has been attached (RFI Q and A Exploring Next-Gen Digital Identity Authentication and Navigation). **********************************************************