Enterprise Service Desk Artificial Intelligence Enhancement 70FA3125R00000009
Summary
AI-generated · Aug 23, 2025Enhance an enterprise service desk with artificial intelligence capabilities.
As a sources-sought notice, it seeks information from industry on capabilities to implement AI-driven improvements for the service desk; however, the description contains no further details on scope, requirements, or evaluation criteria.
The Federal Emergency Management Agency’s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA’s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.
From Sources Sought posted on Jun 11, 2025Notice history
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Sources Sought LATEST Posted Jun 11, 2025
Details
Award Information
Not yet awarded
Contacts
Agency
Place of Performance
USA