Data Wall Support FA521525Q0014

Justification and Approval (J&A) for Other Than Full and Open Competition This is a new Firm-Fixed-Price (FFP) contract action to acquire support services for the Activu Data Wall System. It is not a modification to an existing contract. The contract will provide full-scope maintenance, monitoring, and support of the proprietary Activu visualization system currently in use. Activu is the original equipment manufacturer (OEM) of the proprietary Data Wall System and is the only known source authorized to provide full Platinum-tier support. Activu owns and maintains exclusive rights to critical support tools such as the Nexus Admin Tool and OS/System Management platform, which are not available to third-party vendors. Activu's published support terms void service and warranty coverage in cases of: - Unauthorized maintenance or modification by non-Activu personnel - Modifications not executed or authorized by Activu - Damage from unsupported equipment or components not covered under the contract (May 2025): Activu provided a list of government resellers that have submitted bids on federal RFQs in the past year. Activu clarified that these resellers are limited to facilitating contract transactions in compliance with government acquisition regulations. However, they do not provide direct system support or maintenance services. Only Activu personnel possess the technical qualifications and proprietary knowledge necessary to support the tightly integrated hardware/software infrastructure of the Activu Data Wall System. This renders third-party service incompatible with Government requirements for operational continuity, OEM compliance, and risk mitigation.