Customer Experience and Employee Engagement Survey Platform RFI_Survey_081125
Summary
AI-generated · Aug 24, 2025Provide a Customer Experience and Employee Engagement Survey Platform to support DeCA’s DoDI 1330.17-mandated surveys plus a receipt survey, using the American Customer Satisfaction Index (ACSI) as a no-cost benchmarking method to index customer satisfaction against the grocery industry. An attached list of questions specifies the information the government seeks.
Submit responses detailing your proposed program, how it meets the requirements, and a clear synopsis of the offering that conveys its value. Send your submission via email to the designated point of contact.
DeCA currently conducts two surveys to meet the DoDI 1330.17 mandate as well as a receipt survey designed to provide more frequent data. The American Customer Satisfaction Index (ACSI) is an independent scientific effort to measure customer evaluations of the commissary, exchanges, and private sector industry; thus, it provides DeCA with a no cost methodology to index customer satisfaction to the grocery industry. The attachment contains a list of questions regarding the above requirement. Responses are to be submittes via email to Christina Ellison at christina.wllison@deca.mil. Please also provide a synopsis of the program you offer with sufficient details as to convey the programs value supporting the above requirement.
From Special Notice posted on Aug 11, 2025Notice history
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USA