Customer Engagement Subscription JA-2025-05-1260
Summary
AI-generated · Sep 04, 2025A six-month extension is being justified under FAR 52.217-8 to continue a Twilio-based customer engagement subscription, procured through Carahsoft Technology Corp as an authorized Twilio reseller. The subscription supports text message communication between customers and AskTSA on both iOS and Android devices.
This is a sole-source modification to an existing task order (70T05022F5500N002) to extend services, rather than a new competitive procurement.
In accordance with FAR 52.217-8, OPTION TO EXTEND SERVICES, the Transportation Security Administration (TSA) modified Task Order No. 70T05022F5500N002 to allow a six (6) month extension to Carahsoft Technology Corp, authorized reseller of Twilio, for a sole source of the Twilio customer engagement subscription that has the ability for customers to contact AskTSA through text messaging on both iOS and Android devices.
From Justification posted on Sep 02, 2025Notice history
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USA