AI Tools for Medicare Experience Modernization - Request for Information 269999
Summary
AI-generated · Feb 18, 2026CMS is seeking information on artificial intelligence and machine learning platforms and services that can improve the Medicare experience for beneficiaries across digital and voice channels. Target capabilities include personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help beneficiaries make informed plan choices and maximize their coverage. This is an information-gathering effort (RFI), not a solicitation for proposals, and responses do not commit to a contract, nor guarantee participation in any future procurement.
See attachment for additional specifics.
This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement. The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels. CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage. Please see Attachment.
From Sources Sought posted on Feb 17, 2026This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement. The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels. CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation to help Medicare beneficiaries make informed plan choices and maximize their coverage. Please see Attachment.
From Sources Sought posted on Mar 27, 2026Notice history
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Sources Sought LATEST Posted Mar 27, 2026No changes from previous notice
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